Lorraine Hart Refund Policy

This website is owned and operated by Lorraine Hart Health and Beauty. Lorraine Hart Health and Beauty run a Beauty Therapy studio and specialise in Dermalogica beauty products.

Our 100% Satisfaction Guarantee

If you are unhappy at all with your products and it has been less than 28 days since you placed your order, we would gladly accept return of the goods and will provide you with a full refund of the items.

Our Procedure

It is very important to follow the returns procedure. It will help us process your request faster and ensure that we can refund your money as soon as possible.

Notification of Return

In order to avoid unnecessary delays and costs when processing your return you must notify us via email that you intend to return a product to us and the reasons for the return. We will then send you any necessary instructions via email.

Please note that if we are not notified of a return then we cannot be held responsible for any unnecessary costs that maybe incurred

Packaging the Items – Re-pack all of the items you want to return into the original box, pack with the filler provided to ensure that the items are protected in transit. Re-seal the box well with tape and stick the returns label with the Returns Number over the original postal address label on the box.

If you no longer have the original packaging please use an appropriate substitute and ensure that the items are packed with suitable filler to protect them.

Please note that any items that are damaged in transit will be ineligible for a refund. It is therefore important that you take great care in packing all of the items. Jiffy bags or envelopes do not provide adequate protection.

Posting the Items – The parcel must be sent back to us via Royal Mail 1st Class Recorded Delivery. We cannot be held responsible for items lost or delayed in the postal system.*

*We recommend getting adequate insurance for your return in case of loss in the post.

Receipt of Items

As soon as we have received the items you will receive an Order Update email letting you know your items have been received. We will then process the parcel and confirm that each of the items are in the same condition they were when dispatched. They must all comply with the following rules.

  • All of the products are in their original undamaged packaging.
  • All of the products are unopened, unused and the seals fully intact.

Please note that any items that do not comply with the above rules will be ineligible for a refund.

Refund of Payment – When all of the items are confirmed as being in the correct condition then we will gladly process your refund.

Please note that we will only be able to refund the cost of items returned. We will not be able to refund any postage paid at the time of ordering or any postage costs incurred in returning the items. If you have qualified for Free Delivery of any kind we reserve the right to deduct the original postage cost to us from your final refund.

Debit/Credit Card Payments – If you paid for the items by credit or debit card the refund will be applied to this card for the amount of the products returned. Refunds cannot be processed to any alternate cards and no cheque payments will be made for items paid for by cards.

Cheque/Postal Order Payments – If you have paid for the items by cheque or postal order then a cheque made payable to the account holder will be sent to your billing address for the amount of the products returned. Refunds cannot be processed to credit or debit cards for items paid for by cheque or postal order. Refunds cannot be made payable to anyone other than the account holder.

Please note that cash can never be used as a refund method under any circumstances.

Replacement of Products – If you have requested a replacement for an unwanted or damaged product the replacement will be sent after we have received the return of the original product. We are unable to send out the replacement until we have received the original items.

Need more help? If you need any further help with your returns email info@lorrainehart.co.uk and we’ll be very happy to answer any further questions you may have